Customer Service Solutions
Complete customer service care, from product inquirys to order fulfillment
We Offer The Complete Customer Service Package
Our BBB A+ rating was earned from having our customer service team go that additional mile in making your shopping experience an informative and hassle free one. Our mantra is to treat our customers as you yourself would like to be treated. These values reflect positively on our store, product and social media ratings. Our customers genuinely enjoy shopping with us because we care about them!
- Very high customer satisfaction rating by outside agencies.
- Virtually no call hold times for customers.
- All USA based call center.
- Representatives are thoroughly trained and knowledgeable on products we sell.
- Fluent in English, French and Spanish.
- Also process all store orders.
- Tier 1 has access to make order modifications and authorize returns.
- Agents also contribute to store blog and FAQ's referencing their real customer experiences.
- Standard operation hours plus 24x7 options.
We are an innovative, full service eCommerce company that quickly adapts to new web technology.
- Founded in 2001
- Strong roots in wireless mobility solutions
- Self funded with no outside investment
- US and Canadian distribution warehouses
Eaccess Solutions, Inc.
407 N. Quentin Road
Palatine IL, 60067
P: (847) 991-7190
F: (847) 991-7189
H: 8am - 5pm CT