Customer Service

Our BBB A+ rating is because every day our customer service team goes the extra mile to make shopping fun and hassle free for our customer’s in our stores. Our mantra is to treat our customer’s as you yourself would like to be treated. These values reflect positively on our store, product and social media ratings. Our customers genuinely enjoy shopping with us because we care about them!

eAccess Customer Service features include:eAccess Customer Service

  • Very high customer satisfaction rating by outside agencies
  • Virtually no call hold times for customers
  • All USA based call center
  • Representatives are thoroughly trained and knowledgeable on products we sell
  • Fluent in English, French and Spanish
  • Also process all store orders
  • Tier 1 has access to make order modifications and authorize returns
  • Agents contribute to store blog and FAQ’s referencing their real customer experiences
  • Standard operation hours plus 24x7 options